Client feedback

Customer Feedback

We listen carefully to our customers

Feedback from our customers helps us to improve our service and we always welcome your comments. Here are a recent selection:

2015

I visited Hermione today, all is well. Your guys did a great job. Thanks to you, Des, the skippers and crew for delivering. I will get on to the invoice this week and ensure you are remunerated before the weekend.
I hope to meet up with Des over Easter.
Please extend my appreciation and thanks to Tim, Richard and the crew for their professional delivery. Well done guys.
Ciao

2014:

Hi Des
You have done a good job thanks – especially in the dark at 2.00 in the morning ! – well done.
See what you mean about tight berth! – I have had a word with the marina about making some changes.
If the weather is right over the next few weekends plan to get out and upto the Orwell and Deben for a shake down – that trip will identify the things that we would like to do better on the new boat and Ill be in touch for maybe a couple mornings tuition for Margaret and me on close quarter manoeuvring  etc? Mike

Review from Chris:

Des Purcell of UK Yacht delivery was a superb choice for delivery skipper to bring my first yacht “Grace” home, from Totnes, Devon to Burnham on Crouch. From the day we decided to proceed with Des, communication and advice on preparation was excellent. Nothing was left to chance and his professionalism was evident at all times. We had a very challenging return given the time of year, ( early March) and a pressing time schedule which Des handled brilliantly. Despite the conditions, he displayed his exceptional experience and calmness giving us great confidence. At the end of the delivery, Des safely moored the boat, and ensured that everything was in perfect order and even followed up on instruments that revealed needing repair during the delivery. I can highly recommend Des after spending time with him and should also mention that he made the whole experience one of learning and fun.

 

Review from Ferguson and Anne:

Skipper Des Purcell and his crew sailed our sailing yacht ‘Moondancer of Argyll’ a Dufour 40 Performance from our homeport on the west of Scotland to Lagos Marina, Portugal, some 1600 Ktn. Mls. in September 2012 with two stops on route and delivered the yacht in 12 days and left the her clean, tidy and shipshape. We would not hesitate to recommend Des to anyone looking for a delivery Skipper.

 

Dear Des, Thank you for excellent service when I needed during the sailing back to Norway. I will give UK Yacht Delivery the very best references . Delivery to right time, good information and the boat looked even better than when I delivered to you and your crew. Best regards Egil.

 

Hi Des, Very pleased with the speed and manner of delivery of my Jeneau 45 from Gibralta to Gosport UK. The yacht arrived looking better than when it left and I will be in contact with you again to move her next season, Regards, Robert.

 

Hi Des

Thanks very much for a great service. John and Mike did a fantastic job and was a pleasure to sail with them. As I said to John, “This is the best yacht delivery service I’ve ever had” [I also mentioned the fact that this was “the ONLY” yacht delivery service I’ve ever had but that’s not really the point]. I was very impressed just how quickly we got her to Gosport, just as the weather was breaking, a testament to John’s skill and experience!

Kieron.

 

Hi Des,

Many thanks for everything, it’s been a long delivery and the lack of autopilot & furler has not helped, so you’ve done a good job.

Rob.

 

Dear Des,

Many thanks to you and Mick for helping me bring BOYSTEROUS back from the Netherlands.  It was a pleasure to have you both aboard and your professionalism and experience were much appreciated as was your ability to step in at such short notice.  I hope we have the opportunity to sail together again in the future.

John.

 

Hi Des,

Once again many thanks for the all your efforts in doing such a good job on both legs. I will be only too pleased to recommend you to others, and if any potential clients would like a reference from a satisfied customer I’ll be happy to give one. We may well also be in touch for next year if we decide to go to N Brittany/Channel Isles.

Chris

Des,

Very successful trip back from Enkhuizen, John is a useful chap on a boat and nice too.

Derek.

 

Dear Des,

Having covered in total some 1500nm this summer with you and John as delivery skippers I can confirm that we were thoroughly satisfied that UK Yacht Delivery offer the most caring, professional and comprehensive service. As assisted passages, we were delighted that both you and John took the time to also give us guidance and instruction as we went along. Always with patience and calmness whatever the situation. I was pleased that you and John continually consulted on the itinerary, navigation and plan and came up with excellent ideas for routing and stopovers. Your wealth of experience that we have had the benefit of this summer has certainly given us the confidence and skills to undertake further extended offshore passages in the future.

 

I am confident if needed we will call on your services again and would thoroughly recommend UK Yacht Delivery to others looking for a reliable and professional yacht delivery service.

With very best wishes, Jonathan Paul.

Dear Des,

I was very happy with the delivery of my boat ‘Free’ a Rogger 36 Motorsailer. I felt the terms were competitive and the competence of the two crew members excellent. I was delighted to learn so much and to be accepted as a valuable member of the crew. I achieved my ICC which was a crucial part of the package. During the passage from France to Greece, I was able to get to know my own boat in a very ‘hands on’ practical way due to the professionalism of the crew. By the time I took over command of my own boat I felt confident to sail alone and have been doing so ever since.

 

Over the course of the delivery we ironed out all the problems which would have arisen later had I not had the expert help required to solve them. I would like to thank John Garrett, a superb skipper and seaman, Tim Turbitt for his endless hard work and of course Des for coordinating and being available for questions and advice after delivery. I thoroughly recommend uk yacht delivery for anyone who really needs to get to know their boat and improve their own sailing skills.

Poppy Currie, Corinthos

 

Dear Des,

Thanks for providing the services of Mike Cole to assist with the delivery of Early Bird and provide tuition. We very much enjoyed his company and input, without which the trip would have been significantly more difficult (if not daunting) on a boat new to us. Thank you.

David & Carol

 

Dear Des, I Have transferred the balance of your invoice and would like to add how impressed we were with your very professional service. It was good to share the experience with you and Stuart and we both wish you well.

Regards, Alan & Christine

 

Dear Des

Please give the balance to John, Des, What a fine sailor he Is. I have rarely met anyone with such calm and wisdom. What a privilege to sail with. I hope you, your family and guys prosper. Thank you for your part In realising my dream

Kindest regards py

 

Hi Des

Trip went very well.  Just wanted to pass on my thanks for the flexibility and help your team provided to enable me to bring the date forward at short notice.  Nick did a great job and has reinvigorated my enthusiasm to pass my Yachtmaster Theory.

All the best, Steve

Dear Des I would just like to thank you and your crew for delivering Orca (Lagoon 380 Catamaran) from Marseille to North West Scotland in a speedy and safe manner. The final leg from La Coruna across the Bay of Biscay and then on to Ireland (which I had been most worried about) was made to look easy by John, your excellent Skipper.  This part of the journey, arriving in North West Scotland was completed in under 6 days which was pretty good going.  I would certainly have no hesitation in recommending your company to anyone wishing to have their boat safely delivered.

Regards Steve & Fiona.

cropped-Dan-Res-028.jpgNot one of our deliveries!